Enterprise Innovation Through Strategic CX and Agentic AI Driven Solutions
Global Service Ecosystems Framework
Agentic AI as CX Accelerators
Customer Experience KPIs
Experience North Star
Modular Design Ecosystem
Service Design for Ecosystem Interoperability
Voice of Customer (VoC)
Experience Governance
Contextual Inquiry & User Research
Search & Navigation Optimization
Jobs-to-be-Done (JTBD)
Personalization & Journey Mapping
Trade Compliance Risk Management
CX Global Guidelines & Standards
HealthTech
R&D’s Global Material & Trade Controls Solution with AI/ML to optimize and standardize global material classification, shipping and overall supply chain to accelerate the discovery and development of new treatments.
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FinTech
EAI Credit View Solution: Led the UX strategy and design with AI/ML for Moody’s EAI Credit View solution, a financial data analytics platform that provides direct access to Moody’s data and models to unlock fast, tangible insights across credit analysis, research, origination, monitoring, driving 246% adoption.
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FinTech
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GS Equity Sales CRM SaaS Solution: A CRM enterprise-level SaaS solution with ML capabilities to provide GS Equity Sales teams greater client personalization, improve customer targeting of products and services with greater operational efficiency.